FAQ

What is included when I hire a carpet cleaner?

When you hire a professional carpet cleaner, they will typically provide pre-treatment spot and stain removal, steam-heat extraction, deodorizing and sanitizing. The scope of service may vary from one company to another so make sure to confirm the details with them.

Do I need special equipment or supplies?

No. Professional carpet cleaners bring their own tools and products, so all you need to do is let them into your home!

How often should I have my carpets professionally cleaned?

We recommend having your carpets professionally cleaned at least once a year. This is especially important for households with allergies or pets, as the buildup of dirt can exacerbate symptoms.

Are there any types of stains that cannot be removed?

In most cases, even stubborn stains can be removed using professional cleaning solutions and tools. However, certain fading caused by age, sun exposure or harsh chemicals may not be reversible.

What methods do you use to clean carpets?

Our carpet cleaners use hot water extraction (HWE) to ensure a deep clean down into the fibers of your carpeting. This method gently lifts away dirt and grime while reducing drying times compared to other forms of cleaning such as taking up rugs and shampooing them in-situ.

Do I need to move furniture before having my carpets cleaned?

No need! Our technicians are trained to carefully maneuver around large items when they arrive so they can begin work right away—just make sure you put any fragile items in safe places beforehand 🙂

Can you help remove pet odors from my carpets?

Absolutely! We recommend enlisting our deodorizing services along with steam-heat extraction for perfect results if your home has been subject to pet accidents on repeat occasions over time.

Can steam cleaning damage my carpets?

When done correctly by professionals, steam – heat extraction does not harm one’s carpet. In fact, it might even improve its look because intensive vacuuming and regular spot treatments aren’t always enough in terms of getting deep into those fibers.

What areas do you service?

We offer carpet cleaning services throughout the greater Adelaide area. Do check out our website and contact us for more information!

Do I need to do anything in preparation?

Yes! Before your cleaner arrives, it’s important that you vacuum thoroughly so that they can work on what’s beneath instead of dealing with large chunks of dirt. In addition, if there are any pet accidents or food spills, we recommend proactively treating them beforehand.

How long does it take for my carpets to dry after a professional clean?

It typically takes 4-with hours for carpets to fully dry after an HWE treatment-but this can vary depending on the type of fabric and substances used during pre-treatment spot removal.

Can I trust your technicians not to damage my home?

Yes. Our technicians are carefully vetted before being ever allowed into clients’ homes-and all teams go through rigorous background checks and training prior to getting started each day 🙂

Do you guarantee satisfaction with all jobs performed?

Our goal is 100% customer satisfaction every single time, which is why we attempt hard not only meet but exceed our customers expectations when providing of high-quality, efficient cleaning service. As such, should there be something unsatisfactory about the job done, please do let us know and we will look into addressing the issue as soon as possible!

Do you offer discounts on regular maintenance?

Yes, we certainly do! If a client chooses to sign up for our bimonthly, issued or bi-annual carpet cleaning package, they can look forward to exclusive discounted rates.

Can I request eco-friendly cleaning supplies and products?

Absolutely! We offer green-friendly services for clients who are conscientious about the health of their household and the effects on the environment. Let us know if this is something that interests you and we will include it as part of your service.

What type of payment methods do you accept?

We accept all major credit cards in addition to cash or check payments.

What safety protocols are followed when cleaners enter my home?

Our team takes extra precautions such as temperature checks prior to entering your home, wearing masks at all times, following social distancing rules and implementing proper hygiene measures during each job-all while remaining conscious of any special requests from clients.

Are there any redecorating/refitting options available after a clean?

Definitely! Your technician will explain what additional services may be required after an extensive deep clean if carpets require more intensive restoration work such as patching etc.

Can you give me an exact quote online?

Sadly not, as the cost for any given job can vary greatly depending on factors such as size of area to be cleaned, severity of stains and type of carpet material. However, once you contact us, our team will be more than happy to provide a free estimate based on your individual cleaning needs!

Do you provide any additional cleaning services?

Yes! We offer many additional cleaning services ranging from upholstery to rug and tile care-so if there’s something extra that you’d like taken care of, do let us know!

Is the process noisy?

No need to worry – our technicians are experienced in providing a quiet clean. The equipment and products used are minimal in noise levels when running, so your peace at home remains undisturbed!

How can I book an appointment for carpet cleaning?

The easiest way to book with us is through our website or over the phone. on the one hand, feel free to drop by our shop during business hours if you’d prefer a face-to-face conversation.

Do I have to stay in while my carpets are being cleaned?

That really depends on personal preference. Our teams handle every stage of the job themselves, meaning that everything from pre-treatment spot removal onwards occur without requiring homeowner presence-so no worries either way 🙂

Are other specialty services available such as pet odor treatment?

Yes certainly! Besides deep steaming for pet accidents, we also offer special deodorizing treatments which work well against remaining odors. Do let us know in advanced if this is something that needs special attention for best results.

What type of detergent solutions do you use when steam cleaning carpets?

Your technician will choose their products as necessary depending on different factors such as staining level and fabric strength but rest assured all Solutions used during HWE are eco friendly and safe around children and pets alike.

Do you provide additional fabric protection services?

Yes! We offer a range of advanced treatments such as Scotchgard and Teflon which can help repel stains, moisture and general wear & tear. It’s definitely worth considering if your carpets are specially prone to heavy foot-traffic or regular pet accidents.

Are there any cleaning add-ons available?

Definitely! Depending on job needs, you might want to consider adding on emergency stain removal, extra odor treatment or sanitizing products at an additional cost. Do check with us in advanced so we can recommend the best plan tailored just for you!

How far in advance should I book my appointment?

It really depends on how busy our cleaners are–however we suggest booking as soon as possible so that your preferred time slot won’t be taken by another client. This is especially true during peak periods (summer season for example) when more people tend to book carpet – cleaning jobs than usual!

Do you provide a warranty for the services provided?

We provide a one month warranty on all jobs done by us. If areas identified within that time prove to be faulty or unsatisfactory, our teams will come back and make correction, for no extra charge.

How Is Steam Or Hot Water Extraction Used?

The steam/hot water extraction process involves heating up water mixed with targeted cleaning solutions to create vapor upon contact with carpets, breaking up dirt particles for easier extraction. Steam/hot water extraction leaves no residue behind, leaving a fresh looking and bacteria–free surface. Additionally, this method prevents mold growth common in saturated surfaces.